Politique de remboursement
Except for products specially marked as a "final sale" and except for the products referred to below, any product purchased on this website may be returned for a refund or an exchange (subject to the following terms) within THIRTY (30) DAYS of the purchase. This means you have 30 days after receiving your item to request a return.
Products purchased online via our Website may be returned by reshipment, in which case they must be returned to the Figure 8 - Musky Shop Warehouse. Products being returned must not have been used or worn and must be returned in good condition, with tags and in their original packaging, together with proof of purchase.
You must pay the return shipping costs for a product returned to our Warehouse. You will be refunded those costs if the product ordered online was damaged during delivery. To be refunded your return shipping costs, you must contact Figure 8 - Musky Shop by telephone or by e-mail at the number and address indicated in the ''Contact us'' section of this website. ANY RETURN OF PRODUCTS MUST BE AUTHORIZED IN ADVANCE BY A MEMBER OF THE FIGURE 8 MUSKY SHOP TEAM. If your return is accepted, we will send you the necessary instructions to return the article concerned. ITEMS RETURNED TO US WITHOUT A PRIOR RETURN REQUEST WILL NOT BE ACCEPTED.
* NOTE * RETURNS ON ANY ORDER (EXCLUDING DEFECTIVE PRODUCTS) WILL BE SUBJECT TO A 10% RESTOCKING FEE.
Due to the nature of shipping services, shipping charges on returned orders are not refundable.
Upon return, unclaimed or declined orders will be subject to a second shipping charge, in addition to a standard restocking fee of 10%.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right.
Exceptions
Unfortunately, we cannot accept returns on any product sold with a discount. those products are considered final sales. There are no refunds or exchanges for gift cards and products considered as a "final sale".
Exchanges
The fastest way to ensure you get what you want is to contact us about it quickly. Our contact information can be found in the ''Contact Us'' Section.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Impossibility of delivery
We are not responsible for orders that cannot be delivered or that are not received because you provided the wrong address for the recipient. Please make sure that the recipient's address is correct and contact Customer Service if you believe that the recipient did not receive the order. Let us know, we're here to help!